Frequently Asked Questions
Everything you need to know about your Lumene FI shopping experience.
Where does Lumene FI ship and what are the delivery times?
We ship to all regions in Finland and select EU countries. Standard delivery within Finland typically takes 2-4 business days, while international shipping may take 5-10 business days.
What is your return policy for skincare products?
We offer a 14-day return policy for unused and unopened products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are Lumene products vegan and cruelty-free?
Yes, we are committed to ethical beauty. The majority of our products are 100% vegan, and we never test our finished products or ingredients on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local Finnish banking services via Paytrail or Klarna.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey.
How do I find the right products for my skin type?
Each product page includes a 'Skin Type' recommendation. You can also use our online skin consultation tool or contact our customer service team for personalized advice.