Returns & Exchanges
At Lumene, we want you to be completely satisfied with your Nordic beauty ritual. If you are not happy with your purchase, you can return unopened and unused products within 14 days of delivery for a full refund.
Initiate Your Return
Log in to our returns portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Ensure the products are in their original, unopened packaging and place them securely in the shipping box along with the provided return form.
Ship the Items
Attach the pre-paid shipping label to your package and drop it off at your nearest authorized postal service point.
Receive Your Refund
Once our warehouse team has inspected the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing